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Having Difficult Conversations: Communication Tips & Strategies in the context of COVID-19

Webinar One
This session will describe an approach to Advance Care Planning and Goals of Care Conversations. The presentation will be followed by a Q&A session. Participants will gain awareness of Person-Centered Decision-Making (PCDM) components, be able to describe how values shape decision-making, and review resources available on having person centered conversations in the context of COVID-19.

Webinar Two
In this webinar we will address how the experience of wearing PPE has impacted care delivery and communication, as well as how embracing the “cage” of PPE can improve the overall experience for both patient and professional.

Webinar Three
Our discussion hopes to address unique ways to engage with community members in conversations around dying and death in both informal and formalized methods. The hope is to inspire discussions around innovative ways to meet people where they are.

Webinar Four
An interactive session on difficult conversations around end of life discussion, particularly in the COVID Pandemic. We will explore strategies to employ when initiating a serious conversation, common language pitfalls we encounter and excellent questions that help patients to open up to us and have those important discussions that allow us to connect and care for them in meaningful ways.

Registration link is intended for individual participation and not group participation. There is a one-time fee of $150 (+HST) to attend all four sessions.